is a data warehouse?
is using the data warehouse?
How do I request
How do I get help?
What is a data warehouse?
The data warehouse concept evolved from the growing competitive need to
quickly analyze business information. The existing institutional systems were
not set up to optimize data retrieval and the process was difficult, tedious,
and subject to a variety of errors. Existing operational systems cannot meet
this need because:
- Lack of historical data in some operational systems
- Data required for analysis resides in different operational systems
- Complexity of querying effective dated rows in PeopleSoft operational
A data warehouse eliminates these problems by storing the current and historical
data from disparate operational systems that business decision makers need
in a single, consolidated system. This makes data readily accessible to the
people who need it without interrupting on-line operational workloads.
Who is using the data warehouse?
The Data Warehouse provides information to staff in all major areas of the
This includes Academic Affairs which incorporates all of our schools and colleges,
Business, Finance and Administrative Services, Human Resources, Alumni and
Development, Internal Audit, Student Affairs and the Budget Office.
In addition to reporting services, the information in the data warehouse is
used by several web applications that provide inter-active services to our
staff and students.
How do I request access?
Please review the access page to request access to the warehouse.
How do I get help?
The data warehouse group in the Enterprise Technology Group division is committed to
meet the reporting needs of Syracuse University. To improve service to our
clients, we have implemented a procedure for reporting problems or requesting
information about the warehouse.
Reporting a problem can be done by contacting the Information
Center to report problems with MyReports Hyperion or the data warehouse. These
requests are logged into the SERVICE DESK system. Problems may also be directed
in an email to the Data Warehouse Group at:
We are using Service Desk to monitor and record all service activity related
to MyReports, Hyperion, or the data warehouse. Some of you may have experienced
the situation where you needed an answer about the warehouse and you were
unable to reach one of the members of the warehouse group. A member of the
data warehouse group is assigned to monitor our Service Desk incidents, This
coverage will provide a timely solution for warehouse problems.
For any questions related to MyReports, Hyperion, or the data warehouse, an email can
be sent to:
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