The data warehouse group in the Enterprise Technology Group division is committed
to meet the reporting needs of Syracuse University. To improve service to
our clients, we have implemented a procedure for reporting problems or requesting
information about the warehouse.
Reporting a problem can be done by contacting the Information
Center to report problems with MyReports Hyperion or the data warehouse. These
requests are logged into the ORANGE TRACKER system. Problems may also be directed
in an email to the Data Warehouse Group at:
We are using Orange Tracker to monitor and record all service activity related
to MyReports, Hyperion, or the data warehouse. Some of you may have experienced
the situation where you needed an answer about the warehouse and you were
unable to reach one of the members of the warehouse group. A member of the
data warehouse group is assigned to monitor our Orange Tracker incidents, This
coverage will provide a timely solution for warehouse problems.
For any questions related to MyReports, Hyperion, or the data warehouse, an email can
be sent to:
Everyone who has access to MyReports has access to the following resources:
tips and techniques
- Hyperion Help Document: All Training materials are stored in the Training folder of MyReports.
- Training Repository: All MyReports users can access the Training repository folder. The folder contains many useful Hyperion related training documents as well as an assorted number of sample Training queries.
Most can master the basics of Hyperion with just a few training sessions.
However, Hyperion offers layers of complexity to challenge even the most experienced
users. We have started to compile a list of "tips and techniques" for advanced
Hyperion users that you may find helpful: go to tips and techniques
If you have a tip you would like to see added to the list, please submit to:
Other links you may find useful.
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